Return Policy
Help Center
Return Policy
Your peace of mind is our priority.
According to Article 49 of the Consumer Defense Code (CDC), the deadline to request a product return is up to 7 (seven) calendar days, counted from the day following receipt of the order.
Return Conditions
- The product must be returned in the same condition as received, with original packaging, manuals, and accessories, without signs of use. Cut laces will not be accepted.
- Upon receipt at our distribution center, the product undergoes analysis by the responsible team.
- The analysis return period is up to 4 business days after confirmation of receipt.
- If the product does not meet the above conditions, it will be returned to the sender.
- The total period may vary depending on the region and the deadlines of the Post Office or the carrier.
- Preserve the shipping packaging to protect the product during return.
- Post Office: we send a postage authorization. Carrier: we schedule collection at the same delivery address.
- After receipt and approval, the refund is processed according to the payment method used in the purchase.
How to request your return
Request through our IT Wigs Exchange and Return System:
Have questions? Talk to us on WhatsApp — we'll guide you every step of the way.
The important thing is to be yourself.